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Conversational Customer Engagement Software Market

Global Conversational Customer Engagement Software Market Size, Status and Forecast 2019-2025

  • Published Date : 01 Nov 2019
  • QY Research
  • Category : ICT Media
  • Pages : 93

Conversational customer engagement software is an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing customers to interact with and be identified by the software using any channel at any time. Conversational customer engagement software leverages automatic customer lookup and routing combined with skills-based agent matching to reduce or eliminate the awkward and repetitive nature of customer service calls.
In 2018, the global Conversational Customer Engagement Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Conversational Customer Engagement Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Conversational Customer Engagement Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study
    Intercom
    Drift
    Freshdesk
    Dixa
    Kustomer
    HubSpot
    Crisp Software
    Avaya
    Gladly
    Sonar
    RingCentral
    ContactEngine
    Quiq
    Radiance Labs

Market segment by Type, the product can be split into
    Cloud-based
    Web-based

Market segment by Application, split into
    Large Enterprises
    SMEs

Market segment by Regions/Countries, this report covers
    North America
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

The study objectives of this report are:
    To analyze global Conversational Customer Engagement Software status, future forecast, growth opportunity, key market and key players.
    To present the Conversational Customer Engagement Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
    To strategically profile the key players and comprehensively analyze their development plan and strategies.
    To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Conversational Customer Engagement Software are as follows:
    History Year: 2014-2018
    Base Year: 2018
    Estimated Year: 2019
    Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.	
Table of Contents

1 Report Overview
    1.1 Study Scope
    1.2 Key Market Segments
    1.3 Players Covered
    1.4 Market Analysis by Type
        1.4.1 Global Conversational Customer Engagement Software Market Size Growth Rate by Type (2014-2025)
        1.4.2 Cloud-based
        1.4.3 Web-based
    1.5 Market by Application
        1.5.1 Global Conversational Customer Engagement Software Market Share by Application (2019-2025)
        1.5.2 Large Enterprises
        1.5.3 SMEs
    1.6 Study Objectives
    1.7 Years Considered

2 Global Growth Trends
    2.1 Conversational Customer Engagement Software Market Size
    2.2 Conversational Customer Engagement Software Growth Trends by Regions
        2.2.1 Conversational Customer Engagement Software Market Size by Regions (2019-2025)
        2.2.2 Conversational Customer Engagement Software Market Share by Regions (2014-2019)
    2.3 Industry Trends
        2.3.1 Market Top Trends
        2.3.2 Market Drivers
        2.3.3 Market Challenges
        2.3.4 Porter’s Five Forces Analysis

3 Market Share by Key Players
    3.1 Conversational Customer Engagement Software Market Size by by Players
        3.1.1 Global Conversational Customer Engagement Software Revenue by by Players (2014-2019)
        3.1.2 Global Conversational Customer Engagement Software Revenue Market Share by by Players (2014-2019)
        3.1.3 Global Conversational Customer Engagement Software Market Concentration Ratio (CR5 and HHI)
    3.2 Conversational Customer Engagement Software Key Players Head office and Area Served
    3.3 Key Players Conversational Customer Engagement Software Product/Solution/Service
    3.4 Date of Enter into Conversational Customer Engagement Software Market
    3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
    4.1 Global Conversational Customer Engagement Software Market Size by Type (2014-2019)
    4.2 Global Conversational Customer Engagement Software Market Size by Application (2014-2019)

5 North America
    5.1 North America Conversational Customer Engagement Software Market Size (2014-2019)
    5.2 Conversational Customer Engagement Software Key Players in North America
    5.3 North America Conversational Customer Engagement Software Market Size by Type
    5.4 North America Conversational Customer Engagement Software Market Size by Application

6 Europe
    6.1 Europe Conversational Customer Engagement Software Market Size (2014-2019)
    6.2 Conversational Customer Engagement Software Key Players in Europe
    6.3 Europe Conversational Customer Engagement Software Market Size by Type
    6.4 Europe Conversational Customer Engagement Software Market Size by Application

7 China
    7.1 China Conversational Customer Engagement Software Market Size (2014-2019)
    7.2 Conversational Customer Engagement Software Key Players in China
    7.3 China Conversational Customer Engagement Software Market Size by Type
    7.4 China Conversational Customer Engagement Software Market Size by Application

8 Japan
    8.1 Japan Conversational Customer Engagement Software Market Size (2014-2019)
    8.2 Conversational Customer Engagement Software Key Players in Japan
    8.3 Japan Conversational Customer Engagement Software Market Size by Type
    8.4 Japan Conversational Customer Engagement Software Market Size by Application

9 Southeast Asia
    9.1 Southeast Asia Conversational Customer Engagement Software Market Size (2014-2019)
    9.2 Conversational Customer Engagement Software Key Players in Southeast Asia
    9.3 Southeast Asia Conversational Customer Engagement Software Market Size by Type
    9.4 Southeast Asia Conversational Customer Engagement Software Market Size by Application

10 India
    10.1 India Conversational Customer Engagement Software Market Size (2014-2019)
    10.2 Conversational Customer Engagement Software Key Players in India
    10.3 India Conversational Customer Engagement Software Market Size by Type
    10.4 India Conversational Customer Engagement Software Market Size by Application

11 Central & South America
    11.1 Central & South America Conversational Customer Engagement Software Market Size (2014-2019)
    11.2 Conversational Customer Engagement Software Key Players in Central & South America
    11.3 Central & South America Conversational Customer Engagement Software Market Size by Type
    11.4 Central & South America Conversational Customer Engagement Software Market Size by Application

12 International Players Profiles
    12.1 Intercom
        12.1.1 Intercom Company Details
        12.1.2 Company Description and Business Overview
        12.1.3 Conversational Customer Engagement Software Introduction
        12.1.4 Intercom Revenue in Conversational Customer Engagement Software Business (2014-2019))
        12.1.5 Intercom Recent Development
    12.2 Drift
        12.2.1 Drift Company Details
        12.2.2 Company Description and Business Overview
        12.2.3 Conversational Customer Engagement Software Introduction
        12.2.4 Drift Revenue in Conversational Customer Engagement Software Business (2014-2019)
        12.2.5 Drift Recent Development
    12.3 Freshdesk
        12.3.1 Freshdesk Company Details
        12.3.2 Company Description and Business Overview
        12.3.3 Conversational Customer Engagement Software Introduction
        12.3.4 Freshdesk Revenue in Conversational Customer Engagement Software Business (2014-2019)
        12.3.5 Freshdesk Recent Development
    12.4 Dixa
        12.4.1 Dixa Company Details
        12.4.2 Company Description and Business Overview
        12.4.3 Conversational Customer Engagement Software Introduction
        12.4.4 Dixa Revenue in Conversational Customer Engagement Software Business (2014-2019)
        12.4.5 Dixa Recent Development
    12.5 Kustomer
        12.5.1 Kustomer Company Details
        12.5.2 Company Description and Business Overview
        12.5.3 Conversational Customer Engagement Software Introduction
        12.5.4 Kustomer Revenue in Conversational Customer Engagement Software Business (2014-2019)
        12.5.5 Kustomer Recent Development
    12.6 HubSpot
        12.6.1 HubSpot Company Details
        12.6.2 Company Description and Business Overview
        12.6.3 Conversational Customer Engagement Software Introduction
        12.6.4 HubSpot Revenue in Conversational Customer Engagement Software Business (2014-2019)
        12.6.5 HubSpot Recent Development
    12.7 Crisp Software
        12.7.1 Crisp Software Company Details
        12.7.2 Company Description and Business Overview
        12.7.3 Conversational Customer Engagement Software Introduction
        12.7.4 Crisp Software Revenue in Conversational Customer Engagement Software Business (2014-2019)
        12.7.5 Crisp Software Recent Development
    12.8 Avaya
        12.8.1 Avaya Company Details
        12.8.2 Company Description and Business Overview
        12.8.3 Conversational Customer Engagement Software Introduction
        12.8.4 Avaya Revenue in Conversational Customer Engagement Software Business (2014-2019)
        12.8.5 Avaya Recent Development
    12.9 Gladly
        12.9.1 Gladly Company Details
        12.9.2 Company Description and Business Overview
        12.9.3 Conversational Customer Engagement Software Introduction
        12.9.4 Gladly Revenue in Conversational Customer Engagement Software Business (2014-2019)
        12.9.5 Gladly Recent Development
    12.10 Sonar
        12.10.1 Sonar Company Details
        12.10.2 Company Description and Business Overview
        12.10.3 Conversational Customer Engagement Software Introduction
        12.10.4 Sonar Revenue in Conversational Customer Engagement Software Business (2014-2019)
        12.10.5 Sonar Recent Development
    12.11 RingCentral
    12.12 ContactEngine
    12.13 Quiq
    12.14 Radiance Labs

13 Market Forecast 2019-2025
    13.1 Market Size Forecast by Product (2019-2025)
    13.2 Market Size Forecast by Application (2019-2025)
    13.3 Market Size Forecast by Regions
    13.4 North America
    13.5 Europe
    13.6 China
    13.7 Japan
    13.8 Southeast Asia
    13.9 India
    13.10 Central & South America

14 Analyst's Viewpoints/Conclusions

15 Appendix
    15.1 Research Methodology
        15.1.1 Methodology/Research Approach
            15.1.1.1 Research Programs/Design
            15.1.1.2 Market Size Estimation
            15.1.1.3 Market Breakdown and Data Triangulation
        15.1.2 Data Source
            15.1.2.1 Secondary Sources
            15.1.2.2 Primary Sources
    15.2 Disclaimer
    15.3 Author Details

	List of Tables and Figures

    Table Conversational Customer Engagement Software Key Market Segments
    Table Key Players Conversational Customer Engagement Software Covered
    Table Global Conversational Customer Engagement Software Market Size Growth Rate by Type 2018-2025 (Million US$)
    Figuer Cloud-based Figures
    Table Key Players of Cloud-based
    Figuer Web-based Figures
    Table Key Players of Web-based
    Table Global Conversational Customer Engagement Software Market Size Growth by Application 2019-2025 (Million US$)
    Figure Global Conversational Customer Engagement Software Market Share by Application in 2018 & 2025
    Figure Large Enterprises Case Studies
    Figure SMEs Case Studies
    Figure Conversational Customer Engagement Software Report Years Considered
    Figure Global Conversational Customer Engagement Software Market Size and Growth Rate 2014-2025 (Million US$)
    Table Global Conversational Customer Engagement Software Market Size by Regions 2019-2025 (Million US$)
    Table Global Conversational Customer Engagement Software Market Size by Regions 2019-2025 (Million US$)
    Table Global Conversational Customer Engagement Software Market Share by Regions 2014-2019
    Figure Global Conversational Customer Engagement Software Market Share by Regions 2014-2019
    Figure Global Conversational Customer Engagement Software Market Share by Regions in 2018
    Table Market Top Trends
    Table Key Drivers: Impact Analysis (2019-2025)
    Table Key Challenges
    Figure PORTER'S FIVE FORCES ANALYSIS
    Table Global Conversational Customer Engagement Software Revenue by by Players (2014-2019) (Million US$)
    Table Global Conversational Customer Engagement Software Market Share by by Players (2014-2019)
    Figure Global Conversational Customer Engagement Software Market Share by by Players in 2018
    Table Global Conversational Customer Engagement Software by Players Market Concentration Ratio (CR5 and HHI)
    Table Key Players Head office and Area Served
    Table Key Players Conversational Customer Engagement Software Product/Solution/Service
    Table Date of Enter into Conversational Customer Engagement Software Market
    Table Mergers & Acquisitions, Expansion Plans
    Table Global Conversational Customer Engagement Software Market Size by Type (2014-2019) (Million US$)
    Table Global Conversational Customer Engagement Software Market Size Share by Type (2014-2019)
    Figure Global Conversational Customer Engagement Software Market Size Market Share by Type (2014-2019)
    Table Global Conversational Customer Engagement Software Market Size by Application (2014-2019) (Million US$)
    Table Global Conversational Customer Engagement Software Market Size Share by Application (2014-2019)
    Figure Global Conversational Customer Engagement Software Market Size Market Share by Application (2014-2019)
    Figure Global Conversational Customer Engagement Software Revenue Market Share by Application in 2018
    Figure North America Conversational Customer Engagement Software Market Size 2014-2019 (Million US$)
    Table North America Key Players Conversational Customer Engagement Software Revenue (2018-2019) (Million US$)
    Table North America Key Players Conversational Customer Engagement Software Market Share (2018-2019)
    Table North America Conversational Customer Engagement Software Market Size by Type 2014-2019 (Million US$)
    Table North America Conversational Customer Engagement Software Market Share by Type 2014-2019
    Table North America Conversational Customer Engagement Software Market Size by Application 2014-2019 (Million US$)
    Table North America Conversational Customer Engagement Software Market Share by Application 2014-2019
    Figure Europe Conversational Customer Engagement Software Market Size 2014-2019 (Million US$)
    Table Europe Key Players Conversational Customer Engagement Software Revenue (2018-2019) (Million US$)
    Table Europe Key Players Conversational Customer Engagement Software Market Share (2018-2019)
    Table Europe Conversational Customer Engagement Software Market Size by Type 2014-2019 (Million US$)
    Table Europe Conversational Customer Engagement Software Market Share by Type 2014-2019
    Table Europe Conversational Customer Engagement Software Market Size by Application 2014-2019  (Million US$)
    Table Europe Conversational Customer Engagement Software Market Share by Application 2014-2019
    Figure China Conversational Customer Engagement Software Market Size 2014-2019 (Million US$)
    Table China Key Players Conversational Customer Engagement Software Revenue (2018-2019) (Million US$)
    Table China Key Players Conversational Customer Engagement Software Market Share (2018-2019)
    Table China Conversational Customer Engagement Software Market Size by Type 2014-2019 (Million US$)
    Table China Conversational Customer Engagement Software Market Share by Type 2014-2019
    Table China Conversational Customer Engagement Software Market Size by Application 2014-2019  (Million US$)
    Table China Conversational Customer Engagement Software Market Share by Application 2014-2019
    Figure Japan Conversational Customer Engagement Software Market Size 2014-2019 (Million US$)
    Table Japan Key Players Conversational Customer Engagement Software Revenue (2018-2019) (Million US$)
    Table Japan Key Players Conversational Customer Engagement Software Market Share (2018-2019)
    Table Japan Conversational Customer Engagement Software Market Size by Type 2014-2019 (Million US$)
    Table Japan Conversational Customer Engagement Software Market Share by Type 2014-2019
    Table Japan Conversational Customer Engagement Software Market Size by Application 2014-2019  (Million US$)
    Table Japan Conversational Customer Engagement Software Market Share by Application 2014-2019
    Figure Southeast Asia Conversational Customer Engagement Software Market Size 2014-2019 (Million US$)
    Table Southeast Asia Key Players Conversational Customer Engagement Software Revenue (2018-2019) (Million US$)
    Table Southeast Asia Key Players Conversational Customer Engagement Software Market Share (2018-2019)
    Table Southeast Asia Conversational Customer Engagement Software Market Size by Type 2014-2019 (Million US$)
    Table Southeast Asia Conversational Customer Engagement Software Market Share by Type 2014-2019
    Table Southeast Asia Conversational Customer Engagement Software Market Size by Application 2014-2019  (Million US$)
    Table Southeast Asia Conversational Customer Engagement Software Market Share by Application 2014-2019
    Figure India Conversational Customer Engagement Software Market Size 2014-2019 (Million US$)
    Table India Key Players Conversational Customer Engagement Software Revenue (2018-2019) (Million US$)
    Table India Key Players Conversational Customer Engagement Software Market Share (2018-2019)
    Table India Conversational Customer Engagement Software Market Size by Type 2014-2019 (Million US$)
    Table India Conversational Customer Engagement Software Market Share by Type 2014-2019
    Table India Conversational Customer Engagement Software Market Size by Application 2014-2019  (Million US$)
    Table India Conversational Customer Engagement Software Market Share by Application 2014-2019
    Figure Central & South America Conversational Customer Engagement Software Market Size 2014-2019 (Million US$)
    Table Central & South America Key Players Conversational Customer Engagement Software Revenue (2018-2019) (Million US$)
    Table Central & South America Key Players Conversational Customer Engagement Software Market Share (2018-2019)
    Table Central & South America Conversational Customer Engagement Software Market Size by Type 2014-2019 (Million US$)
    Table Central & South America Conversational Customer Engagement Software Market Share by Type 2014-2019
    Table Central & South America Conversational Customer Engagement Software Market Size by Application 2014-2019  (Million US$)
    Table Central & South America Conversational Customer Engagement Software Market Share by Application 2014-2019
    Table Intercom Company Details
    Table Intercom Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
    Figure Intercom Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
    Table Intercom Recent Development
    Table Drift Company Details
    Table Drift Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
    Figure Drift Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
    Table Drift Recent Development
    Table Freshdesk Company Details
    Table Freshdesk Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
    Figure Freshdesk Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
    Table Freshdesk Recent Development
    Table Dixa Company Details
    Table Dixa Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
    Figure Dixa Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
    Table Dixa Recent Development
    Table Kustomer Company Details
    Table Kustomer Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
    Figure Kustomer Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
    Table Kustomer Recent Development
    Table HubSpot Company Details
    Table HubSpot Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
    Figure HubSpot Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
    Table HubSpot Recent Development
    Table Crisp Software Company Details
    Table Crisp Software Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
    Figure Crisp Software Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
    Table Crisp Software Recent Development
    Table Avaya Company Details
    Table Avaya Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
    Figure Avaya Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
    Table Avaya Recent Development
    Table Gladly Company Details
    Table Gladly Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
    Figure Gladly Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
    Table Gladly Recent Development
    Table Sonar Company Details
    Table Sonar Revenue in Conversational Customer Engagement Software Business 2014-2019 (Million US$)
    Figure Sonar Revenue Growth Rate in Conversational Customer Engagement Software Business (2014-2019)
    Table Sonar Recent Development
    Table RingCentral Company Details
    Table ContactEngine Company Details
    Table Quiq Company Details
    Table Radiance Labs Company Details
    Table Global Conversational Customer Engagement Software Market Size by Regions (Million US$) 2019-2025
    Figure Global Conversational Customer Engagement Software Market Size Share by Regions (2019-2025)
    Figure Global Conversational Customer Engagement Software Market Size Share by Regions in 2025
    Figure North America Conversational Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
    Figure Europe Conversational Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
    Figure China Conversational Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
    Figure Japan Conversational Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
    Figure Southeast Asia Conversational Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
    Figure India Conversational Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
    Figure Central & South America Conversational Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
    Table Global Conversational Customer Engagement Software Market Size by Product (2019-2025) (Million US$)
    Figure Global Conversational Customer Engagement Software Market Size by Product (2019-2025)
    Figure Global Conversational Customer Engagement Software Market Size by Product in 2025
    Table Global Conversational Customer Engagement Software Market Size by Application (2019-2025) (Million US$)
    Figure Global Conversational Customer Engagement Software Market Size by Application (2019-2025)
    Figure Global Conversational Customer Engagement Software Market Size by Application in 2025
    Table Research Programs/Design for This Report
    Figure Bottom-up and Top-down Approaches for This Report
    Figure Data Triangulation
    Table Key Data Information from Secondary Sources
    Table Key Data Information from Primary Sources

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