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Contact Center Quality Assurance Software Market

Global Contact Center Quality Assurance Software Market Size, Status and Forecast 2019-2025

  • Published Date : 04 Oct 2019
  • QY Research
  • Category : ICT Media
  • Pages : 91

Contact center quality assurance software is designed to help businesses evaluate the performance of their customer service operations.
In 2018, the global Contact Center Quality Assurance Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Contact Center Quality Assurance Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact Center Quality Assurance Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study
    Talkdesk
    Arcaris
    CloudTalk
    CallSource
    Scorebuddy
    Adtrib
    Aspect Software
    Enghouse Interactive
    EvaluAgent
    Qualitista

Market segment by Type, the product can be split into
    On-premise
    Cloud-based

Market segment by Application, split into
    Individual
    Enterprise
    Others

Market segment by Regions/Countries, this report covers
    North America
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

The study objectives of this report are:
    To analyze global Contact Center Quality Assurance Software status, future forecast, growth opportunity, key market and key players.
    To present the Contact Center Quality Assurance Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
    To strategically profile the key players and comprehensively analyze their development plan and strategies.
    To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Contact Center Quality Assurance Software are as follows:
    History Year: 2014-2018
    Base Year: 2018
    Estimated Year: 2019
    Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.	
Table of Contents

1 Report Overview
    1.1 Study Scope
    1.2 Key Market Segments
    1.3 Players Covered
    1.4 Market Analysis by Type
        1.4.1 Global Contact Center Quality Assurance Software Market Size Growth Rate by Type (2014-2025)
        1.4.2 On-premise
        1.4.3 Cloud-based
    1.5 Market by Application
        1.5.1 Global Contact Center Quality Assurance Software Market Share by Application (2019-2025)
        1.5.2 Individual
        1.5.3 Enterprise
        1.5.4 Others
    1.6 Study Objectives
    1.7 Years Considered

2 Global Growth Trends
    2.1 Contact Center Quality Assurance Software Market Size
    2.2 Contact Center Quality Assurance Software Growth Trends by Regions
        2.2.1 Contact Center Quality Assurance Software Market Size by Regions (2019-2025)
        2.2.2 Contact Center Quality Assurance Software Market Share by Regions (2014-2019)
    2.3 Industry Trends
        2.3.1 Market Top Trends
        2.3.2 Market Drivers
        2.3.3 Market Challenges
        2.3.4 Porter’s Five Forces Analysis

3 Market Share by Key Players
    3.1 Contact Center Quality Assurance Software Market Size by by Players
        3.1.1 Global Contact Center Quality Assurance Software Revenue by by Players (2014-2019)
        3.1.2 Global Contact Center Quality Assurance Software Revenue Market Share by by Players (2014-2019)
        3.1.3 Global Contact Center Quality Assurance Software Market Concentration Ratio (CR5 and HHI)
    3.2 Contact Center Quality Assurance Software Key Players Head office and Area Served
    3.3 Key Players Contact Center Quality Assurance Software Product/Solution/Service
    3.4 Date of Enter into Contact Center Quality Assurance Software Market
    3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
    4.1 Global Contact Center Quality Assurance Software Market Size by Type (2014-2019)
    4.2 Global Contact Center Quality Assurance Software Market Size by Application (2014-2019)

5 North America
    5.1 North America Contact Center Quality Assurance Software Market Size (2014-2019)
    5.2 Contact Center Quality Assurance Software Key Players in North America
    5.3 North America Contact Center Quality Assurance Software Market Size by Type
    5.4 North America Contact Center Quality Assurance Software Market Size by Application

6 Europe
    6.1 Europe Contact Center Quality Assurance Software Market Size (2014-2019)
    6.2 Contact Center Quality Assurance Software Key Players in Europe
    6.3 Europe Contact Center Quality Assurance Software Market Size by Type
    6.4 Europe Contact Center Quality Assurance Software Market Size by Application

7 China
    7.1 China Contact Center Quality Assurance Software Market Size (2014-2019)
    7.2 Contact Center Quality Assurance Software Key Players in China
    7.3 China Contact Center Quality Assurance Software Market Size by Type
    7.4 China Contact Center Quality Assurance Software Market Size by Application

8 Japan
    8.1 Japan Contact Center Quality Assurance Software Market Size (2014-2019)
    8.2 Contact Center Quality Assurance Software Key Players in Japan
    8.3 Japan Contact Center Quality Assurance Software Market Size by Type
    8.4 Japan Contact Center Quality Assurance Software Market Size by Application

9 Southeast Asia
    9.1 Southeast Asia Contact Center Quality Assurance Software Market Size (2014-2019)
    9.2 Contact Center Quality Assurance Software Key Players in Southeast Asia
    9.3 Southeast Asia Contact Center Quality Assurance Software Market Size by Type
    9.4 Southeast Asia Contact Center Quality Assurance Software Market Size by Application

10 India
    10.1 India Contact Center Quality Assurance Software Market Size (2014-2019)
    10.2 Contact Center Quality Assurance Software Key Players in India
    10.3 India Contact Center Quality Assurance Software Market Size by Type
    10.4 India Contact Center Quality Assurance Software Market Size by Application

11 Central & South America
    11.1 Central & South America Contact Center Quality Assurance Software Market Size (2014-2019)
    11.2 Contact Center Quality Assurance Software Key Players in Central & South America
    11.3 Central & South America Contact Center Quality Assurance Software Market Size by Type
    11.4 Central & South America Contact Center Quality Assurance Software Market Size by Application

12 International Players Profiles
    12.1 Talkdesk
        12.1.1 Talkdesk Company Details
        12.1.2 Company Description and Business Overview
        12.1.3 Contact Center Quality Assurance Software Introduction
        12.1.4 Talkdesk Revenue in Contact Center Quality Assurance Software Business (2014-2019))
        12.1.5 Talkdesk Recent Development
    12.2 Arcaris
        12.2.1 Arcaris Company Details
        12.2.2 Company Description and Business Overview
        12.2.3 Contact Center Quality Assurance Software Introduction
        12.2.4 Arcaris Revenue in Contact Center Quality Assurance Software Business (2014-2019)
        12.2.5 Arcaris Recent Development
    12.3 CloudTalk
        12.3.1 CloudTalk Company Details
        12.3.2 Company Description and Business Overview
        12.3.3 Contact Center Quality Assurance Software Introduction
        12.3.4 CloudTalk Revenue in Contact Center Quality Assurance Software Business (2014-2019)
        12.3.5 CloudTalk Recent Development
    12.4 CallSource
        12.4.1 CallSource Company Details
        12.4.2 Company Description and Business Overview
        12.4.3 Contact Center Quality Assurance Software Introduction
        12.4.4 CallSource Revenue in Contact Center Quality Assurance Software Business (2014-2019)
        12.4.5 CallSource Recent Development
    12.5 Scorebuddy
        12.5.1 Scorebuddy Company Details
        12.5.2 Company Description and Business Overview
        12.5.3 Contact Center Quality Assurance Software Introduction
        12.5.4 Scorebuddy Revenue in Contact Center Quality Assurance Software Business (2014-2019)
        12.5.5 Scorebuddy Recent Development
    12.6 Adtrib
        12.6.1 Adtrib Company Details
        12.6.2 Company Description and Business Overview
        12.6.3 Contact Center Quality Assurance Software Introduction
        12.6.4 Adtrib Revenue in Contact Center Quality Assurance Software Business (2014-2019)
        12.6.5 Adtrib Recent Development
    12.7 Aspect Software
        12.7.1 Aspect Software Company Details
        12.7.2 Company Description and Business Overview
        12.7.3 Contact Center Quality Assurance Software Introduction
        12.7.4 Aspect Software Revenue in Contact Center Quality Assurance Software Business (2014-2019)
        12.7.5 Aspect Software Recent Development
    12.8 Enghouse Interactive
        12.8.1 Enghouse Interactive Company Details
        12.8.2 Company Description and Business Overview
        12.8.3 Contact Center Quality Assurance Software Introduction
        12.8.4 Enghouse Interactive Revenue in Contact Center Quality Assurance Software Business (2014-2019)
        12.8.5 Enghouse Interactive Recent Development
    12.9 EvaluAgent
        12.9.1 EvaluAgent Company Details
        12.9.2 Company Description and Business Overview
        12.9.3 Contact Center Quality Assurance Software Introduction
        12.9.4 EvaluAgent Revenue in Contact Center Quality Assurance Software Business (2014-2019)
        12.9.5 EvaluAgent Recent Development
    12.10 Qualitista
        12.10.1 Qualitista Company Details
        12.10.2 Company Description and Business Overview
        12.10.3 Contact Center Quality Assurance Software Introduction
        12.10.4 Qualitista Revenue in Contact Center Quality Assurance Software Business (2014-2019)
        12.10.5 Qualitista Recent Development

13 Market Forecast 2019-2025
    13.1 Market Size Forecast by Product (2019-2025)
    13.2 Market Size Forecast by Application (2019-2025)
    13.3 Market Size Forecast by Regions
    13.4 North America
    13.5 Europe
    13.6 China
    13.7 Japan
    13.8 Southeast Asia
    13.9 India
    13.10 Central & South America

14 Analyst's Viewpoints/Conclusions

15 Appendix
    15.1 Research Methodology
        15.1.1 Methodology/Research Approach
            15.1.1.1 Research Programs/Design
            15.1.1.2 Market Size Estimation
            15.1.1.3 Market Breakdown and Data Triangulation
        15.1.2 Data Source
            15.1.2.1 Secondary Sources
            15.1.2.2 Primary Sources
    15.2 Disclaimer
    15.3 Author Details

	List of Tables and Figures

    Table Contact Center Quality Assurance Software Key Market Segments
    Table Key Players Contact Center Quality Assurance Software Covered
    Table Global Contact Center Quality Assurance Software Market Size Growth Rate by Type 2018-2025 (Million US$)
    Figuer On-premise Figures
    Table Key Players of On-premise
    Figuer Cloud-based Figures
    Table Key Players of Cloud-based
    Table Global Contact Center Quality Assurance Software Market Size Growth by Application 2019-2025 (Million US$)
    Figure Global Contact Center Quality Assurance Software Market Share by Application in 2018 & 2025
    Figure Individual Case Studies
    Figure Enterprise Case Studies
    Figure Others Case Studies
    Figure Contact Center Quality Assurance Software Report Years Considered
    Figure Global Contact Center Quality Assurance Software Market Size and Growth Rate 2014-2025 (Million US$)
    Table Global Contact Center Quality Assurance Software Market Size by Regions 2019-2025 (Million US$)
    Table Global Contact Center Quality Assurance Software Market Size by Regions 2019-2025 (Million US$)
    Table Global Contact Center Quality Assurance Software Market Share by Regions 2014-2019
    Figure Global Contact Center Quality Assurance Software Market Share by Regions 2014-2019
    Figure Global Contact Center Quality Assurance Software Market Share by Regions in 2018
    Table Market Top Trends
    Table Key Drivers: Impact Analysis (2019-2025)
    Table Key Challenges
    Figure PORTER'S FIVE FORCES ANALYSIS
    Table Global Contact Center Quality Assurance Software Revenue by by Players (2014-2019) (Million US$)
    Table Global Contact Center Quality Assurance Software Market Share by by Players (2014-2019)
    Figure Global Contact Center Quality Assurance Software Market Share by by Players in 2018
    Table Global Contact Center Quality Assurance Software by Players Market Concentration Ratio (CR5 and HHI)
    Table Key Players Head office and Area Served
    Table Key Players Contact Center Quality Assurance Software Product/Solution/Service
    Table Date of Enter into Contact Center Quality Assurance Software Market
    Table Mergers & Acquisitions, Expansion Plans
    Table Global Contact Center Quality Assurance Software Market Size by Type (2014-2019) (Million US$)
    Table Global Contact Center Quality Assurance Software Market Size Share by Type (2014-2019)
    Figure Global Contact Center Quality Assurance Software Market Size Market Share by Type (2014-2019)
    Table Global Contact Center Quality Assurance Software Market Size by Application (2014-2019) (Million US$)
    Table Global Contact Center Quality Assurance Software Market Size Share by Application (2014-2019)
    Figure Global Contact Center Quality Assurance Software Market Size Market Share by Application (2014-2019)
    Figure Global Contact Center Quality Assurance Software Revenue Market Share by Application in 2018
    Figure North America Contact Center Quality Assurance Software Market Size 2014-2019 (Million US$)
    Table North America Key Players Contact Center Quality Assurance Software Revenue (2018-2019) (Million US$)
    Table North America Key Players Contact Center Quality Assurance Software Market Share (2018-2019)
    Table North America Contact Center Quality Assurance Software Market Size by Type 2014-2019 (Million US$)
    Table North America Contact Center Quality Assurance Software Market Share by Type 2014-2019
    Table North America Contact Center Quality Assurance Software Market Size by Application 2014-2019 (Million US$)
    Table North America Contact Center Quality Assurance Software Market Share by Application 2014-2019
    Figure Europe Contact Center Quality Assurance Software Market Size 2014-2019 (Million US$)
    Table Europe Key Players Contact Center Quality Assurance Software Revenue (2018-2019) (Million US$)
    Table Europe Key Players Contact Center Quality Assurance Software Market Share (2018-2019)
    Table Europe Contact Center Quality Assurance Software Market Size by Type 2014-2019 (Million US$)
    Table Europe Contact Center Quality Assurance Software Market Share by Type 2014-2019
    Table Europe Contact Center Quality Assurance Software Market Size by Application 2014-2019  (Million US$)
    Table Europe Contact Center Quality Assurance Software Market Share by Application 2014-2019
    Figure China Contact Center Quality Assurance Software Market Size 2014-2019 (Million US$)
    Table China Key Players Contact Center Quality Assurance Software Revenue (2018-2019) (Million US$)
    Table China Key Players Contact Center Quality Assurance Software Market Share (2018-2019)
    Table China Contact Center Quality Assurance Software Market Size by Type 2014-2019 (Million US$)
    Table China Contact Center Quality Assurance Software Market Share by Type 2014-2019
    Table China Contact Center Quality Assurance Software Market Size by Application 2014-2019  (Million US$)
    Table China Contact Center Quality Assurance Software Market Share by Application 2014-2019
    Figure Japan Contact Center Quality Assurance Software Market Size 2014-2019 (Million US$)
    Table Japan Key Players Contact Center Quality Assurance Software Revenue (2018-2019) (Million US$)
    Table Japan Key Players Contact Center Quality Assurance Software Market Share (2018-2019)
    Table Japan Contact Center Quality Assurance Software Market Size by Type 2014-2019 (Million US$)
    Table Japan Contact Center Quality Assurance Software Market Share by Type 2014-2019
    Table Japan Contact Center Quality Assurance Software Market Size by Application 2014-2019  (Million US$)
    Table Japan Contact Center Quality Assurance Software Market Share by Application 2014-2019
    Figure Southeast Asia Contact Center Quality Assurance Software Market Size 2014-2019 (Million US$)
    Table Southeast Asia Key Players Contact Center Quality Assurance Software Revenue (2018-2019) (Million US$)
    Table Southeast Asia Key Players Contact Center Quality Assurance Software Market Share (2018-2019)
    Table Southeast Asia Contact Center Quality Assurance Software Market Size by Type 2014-2019 (Million US$)
    Table Southeast Asia Contact Center Quality Assurance Software Market Share by Type 2014-2019
    Table Southeast Asia Contact Center Quality Assurance Software Market Size by Application 2014-2019  (Million US$)
    Table Southeast Asia Contact Center Quality Assurance Software Market Share by Application 2014-2019
    Figure India Contact Center Quality Assurance Software Market Size 2014-2019 (Million US$)
    Table India Key Players Contact Center Quality Assurance Software Revenue (2018-2019) (Million US$)
    Table India Key Players Contact Center Quality Assurance Software Market Share (2018-2019)
    Table India Contact Center Quality Assurance Software Market Size by Type 2014-2019 (Million US$)
    Table India Contact Center Quality Assurance Software Market Share by Type 2014-2019
    Table India Contact Center Quality Assurance Software Market Size by Application 2014-2019  (Million US$)
    Table India Contact Center Quality Assurance Software Market Share by Application 2014-2019
    Figure Central & South America Contact Center Quality Assurance Software Market Size 2014-2019 (Million US$)
    Table Central & South America Key Players Contact Center Quality Assurance Software Revenue (2018-2019) (Million US$)
    Table Central & South America Key Players Contact Center Quality Assurance Software Market Share (2018-2019)
    Table Central & South America Contact Center Quality Assurance Software Market Size by Type 2014-2019 (Million US$)
    Table Central & South America Contact Center Quality Assurance Software Market Share by Type 2014-2019
    Table Central & South America Contact Center Quality Assurance Software Market Size by Application 2014-2019  (Million US$)
    Table Central & South America Contact Center Quality Assurance Software Market Share by Application 2014-2019
    Table Talkdesk Company Details
    Table Talkdesk Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
    Figure Talkdesk Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
    Table Talkdesk Recent Development
    Table Arcaris Company Details
    Table Arcaris Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
    Figure Arcaris Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
    Table Arcaris Recent Development
    Table CloudTalk Company Details
    Table CloudTalk Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
    Figure CloudTalk Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
    Table CloudTalk Recent Development
    Table CallSource Company Details
    Table CallSource Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
    Figure CallSource Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
    Table CallSource Recent Development
    Table Scorebuddy Company Details
    Table Scorebuddy Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
    Figure Scorebuddy Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
    Table Scorebuddy Recent Development
    Table Adtrib Company Details
    Table Adtrib Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
    Figure Adtrib Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
    Table Adtrib Recent Development
    Table Aspect Software Company Details
    Table Aspect Software Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
    Figure Aspect Software Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
    Table Aspect Software Recent Development
    Table Enghouse Interactive Company Details
    Table Enghouse Interactive Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
    Figure Enghouse Interactive Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
    Table Enghouse Interactive Recent Development
    Table EvaluAgent Company Details
    Table EvaluAgent Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
    Figure EvaluAgent Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
    Table EvaluAgent Recent Development
    Table Qualitista Company Details
    Table Qualitista Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
    Figure Qualitista Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
    Table Qualitista Recent Development
    Table Global Contact Center Quality Assurance Software Market Size by Regions (Million US$) 2019-2025
    Figure Global Contact Center Quality Assurance Software Market Size Share by Regions (2019-2025)
    Figure Global Contact Center Quality Assurance Software Market Size Share by Regions in 2025
    Figure North America Contact Center Quality Assurance Software Market Size Forecast (2019-2025)(Million USD)
    Figure Europe Contact Center Quality Assurance Software Market Size Forecast (2019-2025)(Million USD)
    Figure China Contact Center Quality Assurance Software Market Size Forecast (2019-2025)(Million USD)
    Figure Japan Contact Center Quality Assurance Software Market Size Forecast (2019-2025)(Million USD)
    Figure Southeast Asia Contact Center Quality Assurance Software Market Size Forecast (2019-2025)(Million USD)
    Figure India Contact Center Quality Assurance Software Market Size Forecast (2019-2025)(Million USD)
    Figure Central & South America Contact Center Quality Assurance Software Market Size Forecast (2019-2025)(Million USD)
    Table Global Contact Center Quality Assurance Software Market Size by Product (2019-2025) (Million US$)
    Figure Global Contact Center Quality Assurance Software Market Size by Product (2019-2025)
    Figure Global Contact Center Quality Assurance Software Market Size by Product in 2025
    Table Global Contact Center Quality Assurance Software Market Size by Application (2019-2025) (Million US$)
    Figure Global Contact Center Quality Assurance Software Market Size by Application (2019-2025)
    Figure Global Contact Center Quality Assurance Software Market Size by Application in 2025
    Table Research Programs/Design for This Report
    Figure Bottom-up and Top-down Approaches for This Report
    Figure Data Triangulation
    Table Key Data Information from Secondary Sources
    Table Key Data Information from Primary Sources

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