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BPO in Public Market

Global BPO in Public Market Report, History and Forecast 2014-2025, Breakdown Data by Companies, Key Regions, Types and Application

  • Published Date : 02 May 2019
  • QY Research
  • Category : ICT Media
  • Pages : 96

Summary

BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.
One of the major trends upcoming in this market is the shift to omni-channel to increase the accessibility of end-consumers and to strengthen customer relationships. The omni-channel helps governments to synchronize and store detailed information about customers which eventually leads to easy tracking of complaints and customer queries.
According to the report, the Global BPO market in the Public sector is witnessing high growth because of the increased collaboration of IT services in the BPO sector. IT has facilitated the automation of various activity segments such as procurement, orders to pay, invoicing, accounts receivable, payroll outsourcing, and many others. Automation is increasingly being adopted to mitigate productivity problems and to control rising costs.
In 2018, the global BPO in Public market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% between 2019 and 2025.

This report studies the BPO in Public market size by players, regions, product types and end industries, history data 2014-2018 and forecast data 2019-2025; This report also studies the global market competition landscape, market drivers and trends, opportunities and challenges, risks and entry barriers, sales channels, distributors and Porter's Five Forces Analysis.

This report focuses on the global top players, covered
    Accenture
    Capgemini
    IBM
    Serco Global Services
    TCS
    Unisys
    Wipro
    ...

Market segment by Regions/Countries, this report covers
    North America
    Europe
    China
    Rest of Asia Pacific
    Central & South America
    Middle East & Africa

Market segment by Type, the product can be split into
    F&A Outsourcing
    CRM BPO
    HR Outsourcing
    Procurement Outsourcing

Market segment by Application, the market can be split into
    Military
    Police
    Public Education
    Public Transit
    Healthcare Services
    Others

The study objectives of this report are:
    To study and forecast the market size of BPO in Public in global market.
    To analyze the global key players, SWOT analysis, value and global market share for top players.
    To define, describe and forecast the market by type, end use and region.
    To analyze and compare the market status and forecast among global major regions.
    To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
    To identify significant trends and factors driving or inhibiting the market growth.
    To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
    To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
    To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
    To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of BPO in Public are as follows:
    History Year: 2014-2018
    Base Year: 2018
    Estimated Year: 2019
    Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders
Raw material suppliers
Distributors/traders/wholesalers/suppliers
Regulatory bodies, including government agencies and NGO
Commercial research & development (R&D) institutions
Importers and exporters
Government organizations, research organizations, and consulting firms
Trade associations and industry bodies
End-use industries

Available Customizations
With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report:
Further breakdown of BPO in Public market on basis of the key contributing countries.
Detailed analysis and profiling of additional market players.	
Table of Contents

BPO in Public Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025
1 Industry Overview of BPO in Public
    1.1  BPO in Public Market Overview
        1.1.1 BPO in Public Product Scope
        1.1.2 Market Status and Outlook
    1.2 Global BPO in Public Market Size and Analysis by Regions
        1.2.1 North America
        1.2.2 Europe
        1.2.3 China
        1.2.4 Rest of Asia Pacific
        1.2.5 Central & South America
        1.2.6 Middle East & Africa
    1.3 BPO in Public Market by Type
        1.3.1 F&A Outsourcing
        1.3.2 CRM BPO
        1.3.3 HR Outsourcing
        1.3.4 Procurement Outsourcing
    1.4 BPO in Public Market by End Users/Application
        1.4.1 Military
        1.4.2 Police
        1.4.3 Public Education
        1.4.4 Public Transit
        1.4.5 Healthcare Services
        1.4.6 Others

2 Global BPO in Public Competition Analysis by Players
    2.1 BPO in Public Market Size (Value) by Players (2018 and 2019)
    2.2 Competitive Status and Trend
        2.2.1 Market Concentration Rate
        2.2.2 Product/Service Differences
        2.2.3 New Entrants
        2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
    3.1 Accenture
        3.1.1 Company Profile
        3.1.2 Main Business/Business Overview
        3.1.3 Products, Services and Solutions
        3.1.4 BPO in Public Revenue (Value) (2014-2019)
        3.1.5 Recent Developments
    3.2 Capgemini
        3.2.1 Company Profile
        3.2.2 Main Business/Business Overview
        3.2.3 Products, Services and Solutions
        3.2.4 BPO in Public Revenue (Value) (2014-2019)
        3.2.5 Recent Developments
    3.3 IBM
        3.3.1 Company Profile
        3.3.2 Main Business/Business Overview
        3.3.3 Products, Services and Solutions
        3.3.4 BPO in Public Revenue (Value) (2014-2019)
        3.3.5 Recent Developments
    3.4 Serco Global Services
        3.4.1 Company Profile
        3.4.2 Main Business/Business Overview
        3.4.3 Products, Services and Solutions
        3.4.4 BPO in Public Revenue (Value) (2014-2019)
        3.4.5 Recent Developments
    3.5 TCS
        3.5.1 Company Profile
        3.5.2 Main Business/Business Overview
        3.5.3 Products, Services and Solutions
        3.5.4 BPO in Public Revenue (Value) (2014-2019)
        3.5.5 Recent Developments
    3.6 Unisys
        3.6.1 Company Profile
        3.6.2 Main Business/Business Overview
        3.6.3 Products, Services and Solutions
        3.6.4 BPO in Public Revenue (Value) (2014-2019)
        3.6.5 Recent Developments
    3.7 Wipro
        3.7.1 Company Profile
        3.7.2 Main Business/Business Overview
        3.7.3 Products, Services and Solutions
        3.7.4 BPO in Public Revenue (Value) (2014-2019)
        3.7.5 Recent Developments

4 Global BPO in Public Market Size by Type and Application (2014-2019)
    4.1 Global BPO in Public Market Size by Type (2014-2019)
    4.2 Global BPO in Public Market Size by Application (2014-2019)
    4.3 Potential Application of BPO in Public in Future
    4.4 Top Consumer/End Users of BPO in Public

5 North America BPO in Public Development Status and Outlook
    5.1 North America BPO in Public Market Size (2014-2019)
    5.2 North America BPO in Public Market Size and Market Share by Players (2018 and 2019)

6 Europe BPO in Public Development Status and Outlook
    6.1 Europe BPO in Public Market Size (2014-2019)
    6.2 Europe BPO in Public Market Size and Market Share by Players (2018 and 2019)

7 China BPO in Public Development Status and Outlook
    7.1 China BPO in Public Market Size (2014-2019)
    7.2 China BPO in Public Market Size and Market Share by Players (2018 and 2019)

8 Rest of Asia Pacific BPO in Public Development Status and Outlook
    8.1 Rest of Asia Pacific BPO in Public Market Size (2014-2019)
    8.2 Rest of Asia Pacific BPO in Public Market Size and Market Share by Players (2018 and 2019)

9 Central & South America BPO in Public Development Status and Outlook
    9.1 Central & South America BPO in Public Market Size (2014-2019)
    9.2 Central & South America BPO in Public Market Size and Market Share by Players (2018 and 2019)

10 Middle East & Africa BPO in Public Development Status and Outlook
    10.1 Middle East & Africa BPO in Public Market Size (2014-2019)
    10.2 Middle East & Africa BPO in Public Market Size and Market Share by Players (2018 and 2019)

11 Market Forecast by Regions, Type and Application (2019-2025)
    11.1 Global BPO in Public Market Size (Value) by Regions (2019-2025)
        11.1.1 North America BPO in Public Revenue and Growth Rate (2019-2025)
        11.1.2 Europe BPO in Public Revenue and Growth Rate (2019-2025)
        11.1.3 China BPO in Public Revenue and Growth Rate (2019-2025)
        11.1.4 Rest of Asia Pacific BPO in Public Revenue and Growth Rate (2019-2025)
        11.1.5 Central & South America BPO in Public Revenue and Growth Rate (2019-2025)
        11.1.6 Middle East & Africa BPO in Public Revenue and Growth Rate (2019-2025)
    11.2 Global BPO in Public Market Size (Value) by Type (2019-2025)
    11.3 Global BPO in Public Market Size by Application (2019-2025)

12 BPO in Public Market Dynamics
    12.1 BPO in Public Market Opportunities
    12.2 BPO in Public Challenge and Risk
        12.2.1 Competition from Opponents
        12.2.2 Downside Risks of Economy
    12.3 BPO in Public Market Constraints and Threat
        12.3.1 Threat from Substitute
        12.3.2 Government Policy
        12.3.3 Technology Risks
    12.4 BPO in Public Market Driving Force
        12.4.1 Growing Demand from Emerging Markets
        12.4.2 Potential Application

13 Market Effect Factors Analysis
    13.1 Technology Progress/Risk
        13.1.1 Substitutes
        13.1.2 Technology Progress in Related Industry
    13.2 Consumer Needs Trend/Customer Preference
    13.3 External Environmental Change
        13.3.1 Economic Fluctuations
        13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
    Methodology
    Analyst Introduction
    Data Source

	List of Tables and Figures

    Figure BPO in Public Product Scope
    Figure Global BPO in Public Market Size (Million USD) (2014-2019)
    Table Global BPO in Public Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Figure Global BPO in Public Market Share by Regions in 2018
    Figure North America BPO in Public Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Figure Europe BPO in Public Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Figure China BPO in Public Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Figure Rest of Asia Pacific BPO in Public Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Figure Central & South America BPO in Public Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Figure Middle East & Africa BPO in Public Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Figure Global BPO in Public Market Share by Type in 2018
    Figure F&A Outsourcing Market Size (Million USD) and Growth Rate (2014-2019)
    Figure CRM BPO Market Size (Million USD) and Growth Rate (2014-2019)
    Figure HR Outsourcing Market Size (Million USD) and Growth Rate (2014-2019)
    Figure Procurement Outsourcing Market Size (Million USD) and Growth Rate (2014-2019)
    Figure Global BPO in Public Market Share by Application in 2018
    Table Key Downstream Customer in Military
    Figure BPO in Public Market Size (Million USD) and Growth Rate in Military (2014-2019)
    Table Key Downstream Customer in Police
    Figure BPO in Public Market Size (Million USD) and Growth Rate in Police (2014-2019)
    Table Key Downstream Customer in Public Education
    Figure BPO in Public Market Size (Million USD) and Growth Rate in Public Education (2014-2019)
    Table Key Downstream Customer in Public Transit
    Figure BPO in Public Market Size (Million USD) and Growth Rate in Public Transit (2014-2019)
    Table Key Downstream Customer in Healthcare Services
    Figure BPO in Public Market Size (Million USD) and Growth Rate in Healthcare Services (2014-2019)
    Table Key Downstream Customer in Others
    Figure BPO in Public Market Size (Million USD) and Growth Rate in Others (2014-2019)
    Table BPO in Public Market Size (Million USD) by Players (2018 and 2019)
    Figure BPO in Public Market Size Share by Players in 2018
    Figure BPO in Public Market Size Share by Players in 2019
    Table Accenture Basic Information List
    Table BPO in Public Business Revenue (Million USD) of Accenture (2014-2019)
    Figure Accenture BPO in Public Business Revenue Market Share in 2018
    Table Capgemini Basic Information List
    Table BPO in Public Business Revenue (Million USD) of Capgemini (2014-2019)
    Figure Capgemini BPO in Public Business Revenue Market Share in 2018
    Table IBM Basic Information List
    Table BPO in Public Business Revenue (Million USD) of IBM (2014-2019)
    Figure IBM BPO in Public Business Revenue Market Share in 2018
    Table Serco Global Services Basic Information List
    Table BPO in Public Business Revenue (Million USD) of Serco Global Services (2014-2019)
    Figure Serco Global Services BPO in Public Business Revenue Market Share in 2018
    Table TCS Basic Information List
    Table BPO in Public Business Revenue (Million USD) of TCS (2014-2019)
    Figure TCS BPO in Public Business Revenue Market Share in 2018
    Table Unisys Basic Information List
    Table BPO in Public Business Revenue (Million USD) of Unisys (2014-2019)
    Figure Unisys BPO in Public Business Revenue Market Share in 2018
    Table Wipro Basic Information List
    Table BPO in Public Business Revenue (Million USD) of Wipro (2014-2019)
    Figure Wipro BPO in Public Business Revenue Market Share in 2018
    Table Global BPO in Public Market Size (Million USD) by Type (2014-2019)
    Figure Global BPO in Public Market Size Share by Type in 2014
    Figure Global BPO in Public Market Size Share by Type in 2015
    Figure Global BPO in Public Market Size Share by Type in 2016
    Figure Global BPO in Public Market Size Share by Type in 2017
    Figure Global BPO in Public Market Size Share by Type in 2018
    Figure Global BPO in Public Market Size Share by Type in 2019
    Table Global BPO in Public Market Size (Million USD) by Application (2014-2019)
    Figure Global BPO in Public Market Size (Million USD) by Application in 2014
    Figure Global BPO in Public Market Size (Million USD) by Application in 2015
    Figure Global BPO in Public Market Size (Million USD) by Application in 2015
    Figure Global BPO in Public Market Size (Million USD) by Application in 2017
    Figure Global BPO in Public Market Size (Million USD) by Application in 2018
    Figure Global BPO in Public Market Size (Million USD) by Application in 2019
    Table Top Consumer/End Users of BPO in Public
    Figure North America BPO in Public Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Table North America BPO in Public Market Size (Million USD) by Players (2014-2019)
    Figure North America BPO in Public Market Size Share by Players in 2018
    Figure North America BPO in Public Market Size Share by Players in 2019
    Figure Europe BPO in Public Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Table Europe BPO in Public Market Size (Million USD) by Players (2014-2019)
    Figure Europe BPO in Public Market Size Share by Players in 2018
    Figure Europe BPO in Public Market Size Share by Players in 2019
    Figure China BPO in Public Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Table China BPO in Public Market Size (Million USD) by Players (2014-2019)
    Figure China BPO in Public Market Size Share by Players in 2018
    Figure China BPO in Public Market Size Share by Players in 2019
    Figure Rest of Asia Pacific BPO in Public Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Table Rest of Asia Pacific BPO in Public Market Size (Million USD) by Players (2014-2019)
    Figure Rest of Asia Pacific BPO in Public Market Size Share by Players in 2018
    Figure Rest of Asia Pacific BPO in Public Market Size Share by Players in 2019
    Figure Central & South America BPO in Public Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Table Central & South America BPO in Public Market Size (Million USD) by Players (2014-2019)
    Figure Central & South America BPO in Public Market Size Share by Players in 2018
    Figure Central & South America BPO in Public Market Size Share by Players in 2019
    Figure Middle East & Africa BPO in Public Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Table Middle East & Africa BPO in Public Market Size (Million USD) by Players (2014-2019)
    Figure Middle East & Africa BPO in Public Market Size Share by Players in 2018
    Figure Middle East & Africa BPO in Public Market Size Share by Players in 2019
    Figure Global BPO in Public Market Size (Million USD) by Regions (2019-2025)
    Table Global BPO in Public Market Size (Million USD) by Regions (2019-2025)
    Figure Global BPO in Public Market Size Share by Regions in 2019
    Figure Global BPO in Public Market Size Share by Regions in 2025
    Figure North America BPO in Public Revenue (Million USD) and Growth Rate (2019-2025)
    Figure Europe BPO in Public Revenue (Million USD) and Growth Rate (2019-2025)
    Figure China BPO in Public Revenue (Million USD) and Growth Rate (2019-2025)
    Figure Rest of Asia Pacific BPO in Public Revenue (Million USD) and Growth Rate (2019-2025)
    Figure Central & South America BPO in Public Revenue (Million USD) and Growth Rate (2019-2025)
    Figure Middle East & Africa BPO in Public Revenue (Million USD) and Growth Rate (2019-2025)
    Table Global BPO in Public Market Size (Million USD) by Type (2019-2025)
    Figure Global BPO in Public Market Size Share by Type in 2019
    Figure Global BPO in Public Market Size Share by Type in 2025
    Table Global BPO in Public Market Size (Million USD) by Application (2019-2025)
    Figure Global BPO in Public Market Size (Million USD) by Application in 2019
    Figure Global BPO in Public Market Size (Million USD) by Application in 2025

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