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Global Customer Care BPO Market Size, Status and Forecast 2019-2025 | Reports Monitor
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Customer Care BPO Market

Global Customer Care BPO Market Size, Status and Forecast 2019-2025

  • Published Date : 12 Mar 2019
  • QY Research
  • Category : ICT Media
  • Pages : 103

Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.
United States and Europe have a larger market share in 2017 which together account for 57.41%, and will witness a stable growth in following years. China hold a market share of 9.60% will still play an important role which cannot be ignored. Any changes from Central & South America might affect the development trend of Customer Care BPO. Japan also play important roles in global market, but it will witness the comparatively lowest growth rate within selected regions.
In 2018, the global Customer Care BPO market size was 55500 million US$ and it is expected to reach 81700 million US$ by the end of 2025, with a CAGR of 5.7% during 2019-2025.

This report focuses on the global Customer Care BPO status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Care BPO development in United States, Europe and China.

The key players covered in this study
    Teleperformance SA
    Convergys
    Arvato
    Sykes Enterprises
    Atento
    TeleTech Holdings
    Serco
    Acticall (Sitel)
    Alorica
    Webhelp
    Amdocs
    Transcom
    Comdata
    West Corporation
    Infosys BPM
    StarTek Inc

Market segment by Type, the product can be split into
    Onshore Outsourcing
    Offshore Outsourcing

Market segment by Application, split into
    Telecom & IT
    BFSI
    Healthcare & Life Sciences
    Government & Public
    Retail & Consumer Goods
    Others

Market segment by Regions/Countries, this report covers
    United States
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

The study objectives of this report are:
    To analyze global Customer Care BPO status, future forecast, growth opportunity, key market and key players.
    To present the Customer Care BPO development in United States, Europe and China.
    To strategically profile the key players and comprehensively analyze their development plan and strategies.
    To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Customer Care BPO are as follows:
    History Year: 2014-2018
    Base Year: 2018
    Estimated Year: 2019
    Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.	
Table of Contents

1 Report Overview
    1.1 Study Scope
    1.2 Key Market Segments
    1.3 Players Covered
    1.4 Market Analysis by Type
        1.4.1 Global Customer Care BPO Market Size Growth Rate by Type (2014-2025)
        1.4.2 Onshore Outsourcing
        1.4.3 Offshore Outsourcing
    1.5 Market by Application
        1.5.1 Global Customer Care BPO Market Share by Application (2014-2025)
        1.5.2 Telecom & IT
        1.5.3 BFSI
        1.5.4 Healthcare & Life Sciences
        1.5.5 Government & Public
        1.5.6 Retail & Consumer Goods
        1.5.7 Others
    1.6 Study Objectives
    1.7 Years Considered

2 Global Growth Trends
    2.1 Customer Care BPO Market Size
    2.2 Customer Care BPO Growth Trends by Regions
        2.2.1 Customer Care BPO Market Size by Regions (2014-2025)
        2.2.2 Customer Care BPO Market Share by Regions (2014-2019)
    2.3 Industry Trends
        2.3.1 Market Top Trends
        2.3.2 Market Drivers
        2.3.3 Market Opportunities

3 Market Share by Key Players
    3.1 Customer Care BPO Market Size by Manufacturers
        3.1.1 Global Customer Care BPO Revenue by Manufacturers (2014-2019)
        3.1.2 Global Customer Care BPO Revenue Market Share by Manufacturers (2014-2019)
        3.1.3 Global Customer Care BPO Market Concentration Ratio (CR5 and HHI)
    3.2 Customer Care BPO Key Players Head office and Area Served
    3.3 Key Players Customer Care BPO Product/Solution/Service
    3.4 Date of Enter into Customer Care BPO Market
    3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
    4.1 Global Customer Care BPO Market Size by Type (2014-2019)
    4.2 Global Customer Care BPO Market Size by Application (2014-2019)

5 United States
    5.1 United States Customer Care BPO Market Size (2014-2019)
    5.2 Customer Care BPO Key Players in United States
    5.3 United States Customer Care BPO Market Size by Type
    5.4 United States Customer Care BPO Market Size by Application

6 Europe
    6.1 Europe Customer Care BPO Market Size (2014-2019)
    6.2 Customer Care BPO Key Players in Europe
    6.3 Europe Customer Care BPO Market Size by Type
    6.4 Europe Customer Care BPO Market Size by Application

7 China
    7.1 China Customer Care BPO Market Size (2014-2019)
    7.2 Customer Care BPO Key Players in China
    7.3 China Customer Care BPO Market Size by Type
    7.4 China Customer Care BPO Market Size by Application

8 Japan
    8.1 Japan Customer Care BPO Market Size (2014-2019)
    8.2 Customer Care BPO Key Players in Japan
    8.3 Japan Customer Care BPO Market Size by Type
    8.4 Japan Customer Care BPO Market Size by Application

9 Southeast Asia
    9.1 Southeast Asia Customer Care BPO Market Size (2014-2019)
    9.2 Customer Care BPO Key Players in Southeast Asia
    9.3 Southeast Asia Customer Care BPO Market Size by Type
    9.4 Southeast Asia Customer Care BPO Market Size by Application

10 India
    10.1 India Customer Care BPO Market Size (2014-2019)
    10.2 Customer Care BPO Key Players in India
    10.3 India Customer Care BPO Market Size by Type
    10.4 India Customer Care BPO Market Size by Application

11 Central & South America
    11.1 Central & South America Customer Care BPO Market Size (2014-2019)
    11.2 Customer Care BPO Key Players in Central & South America
    11.3 Central & South America Customer Care BPO Market Size by Type
    11.4 Central & South America Customer Care BPO Market Size by Application

12 International Players Profiles
    12.1 Teleperformance SA
        12.1.1 Teleperformance SA Company Details
        12.1.2 Company Description and Business Overview
        12.1.3 Customer Care BPO Introduction
        12.1.4 Teleperformance SA Revenue in Customer Care BPO Business (2014-2019)
        12.1.5 Teleperformance SA Recent Development
    12.2 Convergys
        12.2.1 Convergys Company Details
        12.2.2 Company Description and Business Overview
        12.2.3 Customer Care BPO Introduction
        12.2.4 Convergys Revenue in Customer Care BPO Business (2014-2019)
        12.2.5 Convergys Recent Development
    12.3 Arvato
        12.3.1 Arvato Company Details
        12.3.2 Company Description and Business Overview
        12.3.3 Customer Care BPO Introduction
        12.3.4 Arvato Revenue in Customer Care BPO Business (2014-2019)
        12.3.5 Arvato Recent Development
    12.4 Sykes Enterprises
        12.4.1 Sykes Enterprises Company Details
        12.4.2 Company Description and Business Overview
        12.4.3 Customer Care BPO Introduction
        12.4.4 Sykes Enterprises Revenue in Customer Care BPO Business (2014-2019)
        12.4.5 Sykes Enterprises Recent Development
    12.5 Atento
        12.5.1 Atento Company Details
        12.5.2 Company Description and Business Overview
        12.5.3 Customer Care BPO Introduction
        12.5.4 Atento Revenue in Customer Care BPO Business (2014-2019)
        12.5.5 Atento Recent Development
    12.6 TeleTech Holdings
        12.6.1 TeleTech Holdings Company Details
        12.6.2 Company Description and Business Overview
        12.6.3 Customer Care BPO Introduction
        12.6.4 TeleTech Holdings Revenue in Customer Care BPO Business (2014-2019)
        12.6.5 TeleTech Holdings Recent Development
    12.7 Serco
        12.7.1 Serco Company Details
        12.7.2 Company Description and Business Overview
        12.7.3 Customer Care BPO Introduction
        12.7.4 Serco Revenue in Customer Care BPO Business (2014-2019)
        12.7.5 Serco Recent Development
    12.8 Acticall (Sitel)
        12.8.1 Acticall (Sitel) Company Details
        12.8.2 Company Description and Business Overview
        12.8.3 Customer Care BPO Introduction
        12.8.4 Acticall (Sitel) Revenue in Customer Care BPO Business (2014-2019)
        12.8.5 Acticall (Sitel) Recent Development
    12.9 Alorica
        12.9.1 Alorica Company Details
        12.9.2 Company Description and Business Overview
        12.9.3 Customer Care BPO Introduction
        12.9.4 Alorica Revenue in Customer Care BPO Business (2014-2019)
        12.9.5 Alorica Recent Development
    12.10 Webhelp
        12.10.1 Webhelp Company Details
        12.10.2 Company Description and Business Overview
        12.10.3 Customer Care BPO Introduction
        12.10.4 Webhelp Revenue in Customer Care BPO Business (2014-2019)
        12.10.5 Webhelp Recent Development
    12.11 Amdocs
    12.12 Transcom
    12.13 Comdata
    12.14 West Corporation
    12.15 Infosys BPM
    12.16 StarTek Inc

13 Market Forecast 2019-2025
    13.1 Market Size Forecast by Regions
    13.2 United States
    13.3 Europe
    13.4 China
    13.5 Japan
    13.6 Southeast Asia
    13.7 India
    13.8 Central & South America
    13.9 Market Size Forecast by Product (2019-2025)
    13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
    15.1 Research Methodology
        15.1.1 Methodology/Research Approach
            15.1.1.1 Research Programs/Design
            15.1.1.2 Market Size Estimation
            12.1.1.3 Market Breakdown and Data Triangulation
        15.1.2 Data Source
            15.1.2.1 Secondary Sources
            15.1.2.2 Primary Sources
    15.2 Disclaimer
    15.3 Author Details

	List of Tables and Figures

    Table Customer Care BPO Key Market Segments
    Table Key Players Customer Care BPO Covered
    Table Global Customer Care BPO Market Size Growth Rate by Type 2014-2025 (Million US$)
    Figure Global Customer Care BPO Market Size Market Share by Type 2014-2025
    Figure Onshore Outsourcing Figures
    Table Key Players of Onshore Outsourcing
    Figure Offshore Outsourcing Figures
    Table Key Players of Offshore Outsourcing
    Table Global Customer Care BPO Market Size Growth by Application 2014-2025 (Million US$)
    Figure Telecom & IT Case Studies
    Figure BFSI Case Studies
    Figure Healthcare & Life Sciences Case Studies
    Figure Government & Public Case Studies
    Figure Retail & Consumer Goods Case Studies
    Figure Others Case Studies
    Figure Customer Care BPO Report Years Considered
    Table Global Customer Care BPO Market Size 2014-2025 (Million US$)
    Figure Global Customer Care BPO Market Size and Growth Rate 2014-2025 (Million US$)
    Table Global Customer Care BPO Market Size by Regions 2014-2025 (Million US$)
    Table Global Customer Care BPO Market Size by Regions 2014-2019 (Million US$)
    Table Global Customer Care BPO Market Share by Regions 2014-2019
    Figure Global Customer Care BPO Market Share by Regions 2014-2019
    Figure Global Customer Care BPO Market Share by Regions 2019
    Table Market Top Trends
    Table Global Customer Care BPO Revenue by Manufacturers (2014-2019) (Million US$)
    Table Global Customer Care BPO Market Share by Manufacturers (2014-2019)
    Figure Global Customer Care BPO Market Share by Manufacturers in 2018
    Table Global Customer Care BPO Manufacturers Market Concentration Ratio (CR5 and HHI)
    Table Key Players Head office and Area Served
    Table Key Players Customer Care BPO Product/Solution/Service
    Table Date of Enter into Customer Care BPO Market
    Table Mergers & Acquisitions, Expansion Plans
    Table Global Customer Care BPO Market Size by Type (2014-2019) (Million US$)
    Table Global Customer Care BPO Market Size Share by Type (2014-2019)
    Figure Global Customer Care BPO Market Size Market Share by Type (2014-2019)
    Table Global Customer Care BPO Market Size by Application (2014-2019) (Million US$)
    Table Global Customer Care BPO Market Size Share by Application (2014-2019)
    Figure Global Customer Care BPO Market Size Market Share by Application (2014-2019)
    Figure Global Customer Care BPO Revenue Market Share by Application in 2018
    Figure United States Customer Care BPO Market Size 2014-2019 (Million US$)
    Table United States Key Players Customer Care BPO Revenue (2018-2019) (Million US$)
    Table United States Key Players Customer Care BPO Market Share (2018-2019)
    Table United States Customer Care BPO Market Size by Type (2014-2019) (Million US$)
    Table United States Customer Care BPO Market Share by Type (2014-2019)
    Table United States Customer Care BPO Market Size by Application (2014-2019) (Million US$)
    Table United States Customer Care BPO Market Share by Application (2014-2019)
    Figure Europe Customer Care BPO Market Size 2014-2019 (Million US$)
    Table Europe Key Players Customer Care BPO Revenue (2018-2019) (Million US$)
    Table Europe Key Players Customer Care BPO Market Share (2018-2019)
    Table Europe Customer Care BPO Market Size by Type (2014-2019) (Million US$)
    Table Europe Customer Care BPO Market Share by Type (2014-2019)
    Table Europe Customer Care BPO Market Size by Application (2014-2019) (Million US$)
    Table Europe Customer Care BPO Market Share by Application (2014-2019)
    Figure China Customer Care BPO Market Size 2014-2019 (Million US$)
    Table China Key Players Customer Care BPO Revenue (2018-2019) (Million US$)
    Table China Key Players Customer Care BPO Market Share (2018-2019)
    Table China Customer Care BPO Market Size by Type (2014-20189) (Million US$)
    Table China Customer Care BPO Market Share by Type (2014-2019)
    Table China Customer Care BPO Market Size by Application (2014-2019) (Million US$)
    Table China Customer Care BPO Market Share by Application (2014-2019)
    Figure Japan Customer Care BPO Market Size 2014-2019 (Million US$)
    Table Japan Key Players Customer Care BPO Revenue (2018-2019) (Million US$)
    Table Japan Key Players Customer Care BPO Market Share (2018-2019)
    Table Japan Customer Care BPO Market Size by Type (2014-2019) (Million US$)
    Table Japan Customer Care BPO Market Share by Type (2014-2019)
    Table Japan Customer Care BPO Market Size by Application (2014-2019) (Million US$)
    Table Japan Customer Care BPO Market Share by Application (2014-2019)
    Figure Southeast Asia Customer Care BPO Market Size 2014-2019 (Million US$)
    Table Southeast Asia Key Players Customer Care BPO Revenue (2018-2019) (Million US$)
    Table Southeast Asia Key Players Customer Care BPO Market Share (2018-2019)
    Table Southeast Asia Customer Care BPO Market Size by Type (2014-2019) (Million US$)
    Table Southeast Asia Customer Care BPO Market Share by Type (2014-2019)
    Table Southeast Asia Customer Care BPO Market Size by Application (2014-2019) (Million US$)
    Table Southeast Asia Customer Care BPO Market Share by Application (2014-2019)
    Figure India Customer Care BPO Market Size 2014-2019 (Million US$)
    Table India Key Players Customer Care BPO Revenue (2018-2019) (Million US$)
    Table India Key Players Customer Care BPO Market Share (2018-2019)
    Table India Customer Care BPO Market Size by Type (2014-2019) (Million US$)
    Table India Customer Care BPO Market Share by Type (2014-2019)
    Table India Customer Care BPO Market Size by Application (2014-2019) (Million US$)
    Table India Customer Care BPO Market Share by Application (2014-2019)
    Figure Central & South America Customer Care BPO Market Size 2014-2019 (Million US$)
    Table Central & South America Key Players Customer Care BPO Revenue (2018-2019) (Million US$)
    Table Central & South America Key Players Customer Care BPO Market Share (2018-2019)
    Table Central & South America Customer Care BPO Market Size by Type (2014-2019) (Million US$)
    Table Central & South America Customer Care BPO Market Share by Type (2014-2019)
    Table Central & South America Customer Care BPO Market Size by Application (2014-2019) (Million US$)
    Table Central & South America Customer Care BPO Market Share by Application (2014-2019)
    Table Teleperformance SA Company Details
    Table Teleperformance SA Revenue in Customer Care BPO Business (2014-2019) (Million US$)
    Figure Teleperformance SA Revenue Growth Rate in Customer Care BPO Business (2014-2019)
    Table Teleperformance SA Recent Development
    Table Convergys Company Details
    Table Convergys Revenue in Customer Care BPO Business (2014-2019)(Million US$)
    Figure Convergys Revenue Growth Rate in Customer Care BPO Business (2014-2019)
    Table Convergys Recent Development
    Table Arvato Company Details
    Table Arvato Revenue in Customer Care BPO Business (2014-2019)(Million US$)
    Figure Arvato Revenue Growth Rate in Customer Care BPO Business (2014-2019)
    Table Arvato Recent Development
    Table Sykes Enterprises Company Details
    Table Sykes Enterprises Revenue in Customer Care BPO Business (2014-2019)(Million US$)
    Figure Sykes Enterprises Revenue Growth Rate in Customer Care BPO Business (2014-2019)
    Table Sykes Enterprises Recent Development
    Table Atento Company Details
    Table Atento Revenue in Customer Care BPO Business (2014-2019)(Million US$)
    Figure Atento Revenue Growth Rate in Customer Care BPO Business (2014-2019)
    Table Atento Recent Development
    Table TeleTech Holdings Company Details
    Table TeleTech Holdings Revenue in Customer Care BPO Business (2014-2019)(Million US$)
    Figure TeleTech Holdings Revenue Growth Rate in Customer Care BPO Business (2014-2019)
    Table TeleTech Holdings Recent Development
    Table Serco Company Details
    Table Serco Revenue in Customer Care BPO Business (2014-2019)(Million US$)
    Figure Serco Revenue Growth Rate in Customer Care BPO Business (2014-2019)
    Table Serco Recent Development
    Table Acticall (Sitel) Company Details
    Table Acticall (Sitel) Revenue in Customer Care BPO Business (2014-2019)(Million US$)
    Figure Acticall (Sitel) Revenue Growth Rate in Customer Care BPO Business (2014-2019)
    Table Acticall (Sitel) Recent Development
    Table Alorica Company Details
    Table Alorica Revenue in Customer Care BPO Business (2014-2019)(Million US$)
    Figure Alorica Revenue Growth Rate in Customer Care BPO Business (2014-2019)
    Table Alorica Recent Development
    Table Webhelp Company Details
    Table Webhelp Revenue in Customer Care BPO Business (2014-2019)(Million US$)
    Figure Webhelp Revenue Growth Rate in Customer Care BPO Business (2014-2019)
    Table Webhelp Recent Development
    Table Amdocs Company Details
    Table Transcom Company Details
    Table Comdata Company Details
    Table West Corporation Company Details
    Table Infosys BPM Company Details
    Table StarTek Inc Company Details
    Table Global Customer Care BPO Market Size by Regions (Million US$) 2019-2025
    Figure Global Customer Care BPO Market Size Share by Regions (2019-2025)
    Figure Global Customer Care BPO Market Size Share by Regions in 2025
    Figure United States Customer Care BPO Market Size Forecast (2019-2025)(Million USD)
    Figure Europe Customer Care BPO Market Size Forecast (2019-2025)(Million USD)
    Figure China Customer Care BPO Market Size Forecast (2019-2025)(Million USD)
    Figure Japan Customer Care BPO Market Size Forecast (2019-2025)(Million USD)
    Figure Southeast Asia Customer Care BPO Market Size Forecast (2019-2025)(Million USD)
    Figure India Customer Care BPO Market Size Forecast (2019-2025)(Million USD)
    Figure Central & South America Customer Care BPO Market Size Forecast (2019-2025)(Million USD)
    Table Global Customer Care BPO Market Size by Product (2019-2025) (Million US$)
    Figure Global Customer Care BPO Market Size by Product (2019-2025)
    Figure Global Customer Care BPO Market Size by Product in 2025
    Table Global Customer Care BPO Market Size by Application (2019-2025) (Million US$)
    Figure Global Customer Care BPO Market Size by Application (2019-2025)
    Figure Global Customer Care BPO Market Size by Application in 2025
    Table Research Programs/Design for This Report
    Figure Bottom-up and Top-down Approaches for This Report
    Figure Data Triangulation
    Table Key Data Information from Secondary Sources
    Table Key Data Information from Primary Sources

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