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Service Desk Tools Market

Global Service Desk Tools Market Report, History and Forecast 2014-2025, Breakdown Data by Companies, Key Regions, Types and Application

  • Published Date : 05 Mar 2019
  • QY Research
  • Category : ICT Media
  • Pages : 101

Summary

Service desk software solutions are computer programs that make the service desk function more efficient and effective. A service desk — a call center, contact center, or help desk — is a single point of contact for all users’ IT requests and requirements.
In 2018, the global Service Desk Tools market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% between 2019 and 2025.

This report studies the Service Desk Tools market size by players, regions, product types and end industries, history data 2014-2018 and forecast data 2019-2025; This report also studies the global market competition landscape, market drivers and trends, opportunities and challenges, risks and entry barriers, sales channels, distributors and Porter's Five Forces Analysis.

This report focuses on the global top players, covered
    Samanage
    Freshservice
    ManageEngine ServiceDesk
    JIRA Service Desk
    Zendesk
    Track-It!
    BMC Remedy 9
    Cherwell IT Service Management
    Agiloft
    Re:Desk
    ServiceNow
    GoToAssist
    Spiceworks
    EasyVista
    Wolken
    Helprace

Market segment by Regions/Countries, this report covers
    North America
    Europe
    China
    Rest of Asia Pacific
    Central & South America
    Middle East & Africa

Market segment by Type, the product can be split into
    Cloud based
    On Premise

Market segment by Application, the market can be split into
    Healthcare
    IT support
    Education
    Others

The study objectives of this report are:
    To study and forecast the market size of Service Desk Tools in global market.
    To analyze the global key players, SWOT analysis, value and global market share for top players.
    To define, describe and forecast the market by type, end use and region.
    To analyze and compare the market status and forecast among global major regions.
    To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
    To identify significant trends and factors driving or inhibiting the market growth.
    To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
    To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
    To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
    To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of Service Desk Tools are as follows:
    History Year: 2014-2018
    Base Year: 2018
    Estimated Year: 2019
    Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders
Raw material suppliers
Distributors/traders/wholesalers/suppliers
Regulatory bodies, including government agencies and NGO
Commercial research & development (R&D) institutions
Importers and exporters
Government organizations, research organizations, and consulting firms
Trade associations and industry bodies
End-use industries

Available Customizations
With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report:
Further breakdown of Service Desk Tools market on basis of the key contributing countries.
Detailed analysis and profiling of additional market players.	
Table of Contents

Service Desk Tools Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025
1 Industry Overview of Service Desk Tools
    1.1  Service Desk Tools Market Overview
        1.1.1 Service Desk Tools Product Scope
        1.1.2 Market Status and Outlook
    1.2 Global Service Desk Tools Market Size and Analysis by Regions
        1.2.1 North America
        1.2.2 Europe
        1.2.3 China
        1.2.4 Rest of Asia Pacific
        1.2.5 Central & South America
        1.2.6 Middle East & Africa
    1.3 Service Desk Tools Market by Type
        1.3.1 Cloud based
        1.3.2 On Premise
    1.4 Service Desk Tools Market by End Users/Application
        1.4.1 Healthcare
        1.4.2 IT support
        1.4.3 Education
        1.4.4 Others

2 Global Service Desk Tools Competition Analysis by Players
    2.1 Service Desk Tools Market Size (Value) by Players (2018 and 2019)
    2.2 Competitive Status and Trend
        2.2.1 Market Concentration Rate
        2.2.2 Product/Service Differences
        2.2.3 New Entrants
        2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
    3.1 Samanage
        3.1.1 Company Profile
        3.1.2 Main Business/Business Overview
        3.1.3 Products, Services and Solutions
        3.1.4 Service Desk Tools Revenue (Value) (2014-2019)
        3.1.5 Recent Developments
    3.2 Freshservice
        3.2.1 Company Profile
        3.2.2 Main Business/Business Overview
        3.2.3 Products, Services and Solutions
        3.2.4 Service Desk Tools Revenue (Value) (2014-2019)
        3.2.5 Recent Developments
    3.3 ManageEngine ServiceDesk
        3.3.1 Company Profile
        3.3.2 Main Business/Business Overview
        3.3.3 Products, Services and Solutions
        3.3.4 Service Desk Tools Revenue (Value) (2014-2019)
        3.3.5 Recent Developments
    3.4 JIRA Service Desk
        3.4.1 Company Profile
        3.4.2 Main Business/Business Overview
        3.4.3 Products, Services and Solutions
        3.4.4 Service Desk Tools Revenue (Value) (2014-2019)
        3.4.5 Recent Developments
    3.5 Zendesk
        3.5.1 Company Profile
        3.5.2 Main Business/Business Overview
        3.5.3 Products, Services and Solutions
        3.5.4 Service Desk Tools Revenue (Value) (2014-2019)
        3.5.5 Recent Developments
    3.6 Track-It!
        3.6.1 Company Profile
        3.6.2 Main Business/Business Overview
        3.6.3 Products, Services and Solutions
        3.6.4 Service Desk Tools Revenue (Value) (2014-2019)
        3.6.5 Recent Developments
    3.7 BMC Remedy 9
        3.7.1 Company Profile
        3.7.2 Main Business/Business Overview
        3.7.3 Products, Services and Solutions
        3.7.4 Service Desk Tools Revenue (Value) (2014-2019)
        3.7.5 Recent Developments
    3.8 Cherwell IT Service Management
        3.8.1 Company Profile
        3.8.2 Main Business/Business Overview
        3.8.3 Products, Services and Solutions
        3.8.4 Service Desk Tools Revenue (Value) (2014-2019)
        3.8.5 Recent Developments
    3.9 Agiloft
        3.9.1 Company Profile
        3.9.2 Main Business/Business Overview
        3.9.3 Products, Services and Solutions
        3.9.4 Service Desk Tools Revenue (Value) (2014-2019)
        3.9.5 Recent Developments
    3.10 Re:Desk
        3.10.1 Company Profile
        3.10.2 Main Business/Business Overview
        3.10.3 Products, Services and Solutions
        3.10.4 Service Desk Tools Revenue (Value) (2014-2019)
        3.10.5 Recent Developments
    3.11 ServiceNow
    3.12 GoToAssist
    3.13 Spiceworks
    3.14 EasyVista
    3.15 Wolken
    3.16 Helprace

4 Global Service Desk Tools Market Size by Type and Application (2014-2019)
    4.1 Global Service Desk Tools Market Size by Type (2014-2019)
    4.2 Global Service Desk Tools Market Size by Application (2014-2019)
    4.3 Potential Application of Service Desk Tools in Future
    4.4 Top Consumer/End Users of Service Desk Tools

5 North America Service Desk Tools Development Status and Outlook
    5.1 North America Service Desk Tools Market Size (2014-2019)
    5.2 North America Service Desk Tools Market Size and Market Share by Players (2018 and 2019)

6 Europe Service Desk Tools Development Status and Outlook
    6.1 Europe Service Desk Tools Market Size (2014-2019)
    6.2 Europe Service Desk Tools Market Size and Market Share by Players (2018 and 2019)

7 China Service Desk Tools Development Status and Outlook
    7.1 China Service Desk Tools Market Size (2014-2019)
    7.2 China Service Desk Tools Market Size and Market Share by Players (2018 and 2019)

8 Rest of Asia Pacific Service Desk Tools Development Status and Outlook
    8.1 Rest of Asia Pacific Service Desk Tools Market Size (2014-2019)
    8.2 Rest of Asia Pacific Service Desk Tools Market Size and Market Share by Players (2018 and 2019)

9 Central & South America Service Desk Tools Development Status and Outlook
    9.1 Central & South America Service Desk Tools Market Size (2014-2019)
    9.2 Central & South America Service Desk Tools Market Size and Market Share by Players (2018 and 2019)

10 Middle East & Africa Service Desk Tools Development Status and Outlook
    10.1 Middle East & Africa Service Desk Tools Market Size (2014-2019)
    10.2 Middle East & Africa Service Desk Tools Market Size and Market Share by Players (2018 and 2019)

11 Market Forecast by Regions, Type and Application (2019-2025)
    11.1 Global Service Desk Tools Market Size (Value) by Regions (2019-2025)
        11.1.1 North America Service Desk Tools Revenue and Growth Rate (2019-2025)
        11.1.2 Europe Service Desk Tools Revenue and Growth Rate (2019-2025)
        11.1.3 China Service Desk Tools Revenue and Growth Rate (2019-2025)
        11.1.4 Rest of Asia Pacific Service Desk Tools Revenue and Growth Rate (2019-2025)
        11.1.5 Central & South America Service Desk Tools Revenue and Growth Rate (2019-2025)
        11.1.6 Middle East & Africa Service Desk Tools Revenue and Growth Rate (2019-2025)
    11.2 Global Service Desk Tools Market Size (Value) by Type (2019-2025)
    11.3 Global Service Desk Tools Market Size by Application (2019-2025)

12 Service Desk Tools Market Dynamics
    12.1 Service Desk Tools Market Opportunities
    12.2 Service Desk Tools Challenge and Risk
        12.2.1 Competition from Opponents
        12.2.2 Downside Risks of Economy
    12.3 Service Desk Tools Market Constraints and Threat
        12.3.1 Threat from Substitute
        12.3.2 Government Policy
        12.3.3 Technology Risks
    12.4 Service Desk Tools Market Driving Force
        12.4.1 Growing Demand from Emerging Markets
        12.4.2 Potential Application

13 Market Effect Factors Analysis
    13.1 Technology Progress/Risk
        13.1.1 Substitutes
        13.1.2 Technology Progress in Related Industry
    13.2 Consumer Needs Trend/Customer Preference
    13.3 External Environmental Change
        13.3.1 Economic Fluctuations
        13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
    Methodology
    Analyst Introduction
    Data Source

	List of Tables and Figures

    Figure Service Desk Tools Product Scope
    Figure Global Service Desk Tools Market Size (Million USD) (2014-2019)
    Table Global Service Desk Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Figure Global Service Desk Tools Market Share by Regions in 2018
    Figure North America Service Desk Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Figure Europe Service Desk Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Figure China Service Desk Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Figure Rest of Asia Pacific Service Desk Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Figure Central & South America Service Desk Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Figure Middle East & Africa Service Desk Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Figure Global Service Desk Tools Market Share by Type in 2018
    Figure Cloud based Market Size (Million USD) and Growth Rate (2014-2019)
    Figure On Premise Market Size (Million USD) and Growth Rate (2014-2019)
    Figure Global Service Desk Tools Market Share by Application in 2018
    Table Key Downstream Customer in Healthcare
    Figure Service Desk Tools Market Size (Million USD) and Growth Rate in Healthcare (2014-2019)
    Table Key Downstream Customer in IT support
    Figure Service Desk Tools Market Size (Million USD) and Growth Rate in IT support (2014-2019)
    Table Key Downstream Customer in Education
    Figure Service Desk Tools Market Size (Million USD) and Growth Rate in Education (2014-2019)
    Table Key Downstream Customer in Others
    Figure Service Desk Tools Market Size (Million USD) and Growth Rate in Others (2014-2019)
    Table Service Desk Tools Market Size (Million USD) by Players (2018 and 2019)
    Figure Service Desk Tools Market Size Share by Players in 2018
    Figure Service Desk Tools Market Size Share by Players in 2019
    Table Samanage Basic Information List
    Table Service Desk Tools Business Revenue (Million USD) of Samanage (2014-2019)
    Figure Samanage Service Desk Tools Business Revenue Market Share in 2018
    Table Freshservice Basic Information List
    Table Service Desk Tools Business Revenue (Million USD) of Freshservice (2014-2019)
    Figure Freshservice Service Desk Tools Business Revenue Market Share in 2018
    Table ManageEngine ServiceDesk Basic Information List
    Table Service Desk Tools Business Revenue (Million USD) of ManageEngine ServiceDesk (2014-2019)
    Figure ManageEngine ServiceDesk Service Desk Tools Business Revenue Market Share in 2018
    Table JIRA Service Desk Basic Information List
    Table Service Desk Tools Business Revenue (Million USD) of JIRA Service Desk (2014-2019)
    Figure JIRA Service Desk Service Desk Tools Business Revenue Market Share in 2018
    Table Zendesk Basic Information List
    Table Service Desk Tools Business Revenue (Million USD) of Zendesk (2014-2019)
    Figure Zendesk Service Desk Tools Business Revenue Market Share in 2018
    Table Track-It! Basic Information List
    Table Service Desk Tools Business Revenue (Million USD) of Track-It! (2014-2019)
    Figure Track-It! Service Desk Tools Business Revenue Market Share in 2018
    Table BMC Remedy 9 Basic Information List
    Table Service Desk Tools Business Revenue (Million USD) of BMC Remedy 9 (2014-2019)
    Figure BMC Remedy 9 Service Desk Tools Business Revenue Market Share in 2018
    Table Cherwell IT Service Management Basic Information List
    Table Service Desk Tools Business Revenue (Million USD) of Cherwell IT Service Management (2014-2019)
    Figure Cherwell IT Service Management Service Desk Tools Business Revenue Market Share in 2018
    Table Agiloft Basic Information List
    Table Service Desk Tools Business Revenue (Million USD) of Agiloft (2014-2019)
    Figure Agiloft Service Desk Tools Business Revenue Market Share in 20187
    Table Re:Desk Basic Information List
    Table Service Desk Tools Business Revenue (Million USD) of Re:Desk (2014-2019)
    Figure Re:Desk Service Desk Tools Business Revenue Market Share in 2018
    Table ServiceNow Basic Information List
    Table GoToAssist Basic Information List
    Table Spiceworks Basic Information List
    Table EasyVista Basic Information List
    Table Wolken Basic Information List
    Table Helprace Basic Information List
    Table Global Service Desk Tools Market Size (Million USD) by Type (2014-2019)
    Figure Global Service Desk Tools Market Size Share by Type in 2014
    Figure Global Service Desk Tools Market Size Share by Type in 2015
    Figure Global Service Desk Tools Market Size Share by Type in 2016
    Figure Global Service Desk Tools Market Size Share by Type in 2017
    Figure Global Service Desk Tools Market Size Share by Type in 2018
    Figure Global Service Desk Tools Market Size Share by Type in 2019
    Table Global Service Desk Tools Market Size (Million USD) by Application (2014-2019)
    Figure Global Service Desk Tools Market Size (Million USD) by Application in 2014
    Figure Global Service Desk Tools Market Size (Million USD) by Application in 2015
    Figure Global Service Desk Tools Market Size (Million USD) by Application in 2015
    Figure Global Service Desk Tools Market Size (Million USD) by Application in 2017
    Figure Global Service Desk Tools Market Size (Million USD) by Application in 2018
    Figure Global Service Desk Tools Market Size (Million USD) by Application in 2019
    Table Top Consumer/End Users of Service Desk Tools
    Figure North America Service Desk Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Table North America Service Desk Tools Market Size (Million USD) by Players (2014-2019)
    Figure North America Service Desk Tools Market Size Share by Players in 2018
    Figure North America Service Desk Tools Market Size Share by Players in 2019
    Figure Europe Service Desk Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Table Europe Service Desk Tools Market Size (Million USD) by Players (2014-2019)
    Figure Europe Service Desk Tools Market Size Share by Players in 2018
    Figure Europe Service Desk Tools Market Size Share by Players in 2019
    Figure China Service Desk Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Table China Service Desk Tools Market Size (Million USD) by Players (2014-2019)
    Figure China Service Desk Tools Market Size Share by Players in 2018
    Figure China Service Desk Tools Market Size Share by Players in 2019
    Figure Rest of Asia Pacific Service Desk Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Table Rest of Asia Pacific Service Desk Tools Market Size (Million USD) by Players (2014-2019)
    Figure Rest of Asia Pacific Service Desk Tools Market Size Share by Players in 2018
    Figure Rest of Asia Pacific Service Desk Tools Market Size Share by Players in 2019
    Figure Central & South America Service Desk Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Table Central & South America Service Desk Tools Market Size (Million USD) by Players (2014-2019)
    Figure Central & South America Service Desk Tools Market Size Share by Players in 2018
    Figure Central & South America Service Desk Tools Market Size Share by Players in 2019
    Figure Middle East & Africa Service Desk Tools Market Size (Million USD) and Growth Rate by Regions (2014-2019)
    Table Middle East & Africa Service Desk Tools Market Size (Million USD) by Players (2014-2019)
    Figure Middle East & Africa Service Desk Tools Market Size Share by Players in 2018
    Figure Middle East & Africa Service Desk Tools Market Size Share by Players in 2019
    Figure Global Service Desk Tools Market Size (Million USD) by Regions (2019-2025)
    Table Global Service Desk Tools Market Size (Million USD) by Regions (2019-2025)
    Figure Global Service Desk Tools Market Size Share by Regions in 2019
    Figure Global Service Desk Tools Market Size Share by Regions in 2025
    Figure North America Service Desk Tools Revenue (Million USD) and Growth Rate (2019-2025)
    Figure Europe Service Desk Tools Revenue (Million USD) and Growth Rate (2019-2025)
    Figure China Service Desk Tools Revenue (Million USD) and Growth Rate (2019-2025)
    Figure Rest of Asia Pacific Service Desk Tools Revenue (Million USD) and Growth Rate (2019-2025)
    Figure Central & South America Service Desk Tools Revenue (Million USD) and Growth Rate (2019-2025)
    Figure Middle East & Africa Service Desk Tools Revenue (Million USD) and Growth Rate (2019-2025)
    Table Global Service Desk Tools Market Size (Million USD) by Type (2019-2025)
    Figure Global Service Desk Tools Market Size Share by Type in 2019
    Figure Global Service Desk Tools Market Size Share by Type in 2025
    Table Global Service Desk Tools Market Size (Million USD) by Application (2019-2025)
    Figure Global Service Desk Tools Market Size (Million USD) by Application in 2019
    Figure Global Service Desk Tools Market Size (Million USD) by Application in 2025

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